Legal Notice and Privacy

Legal Notice

Owner and contact

This website, www.charliera.com, is owned by Charlie’s Properties SL, tax ID (NIF) B21847413, with registered address at Av. Diagonal, 420, bajos, 08037 Barcelona.
Registered in the Commercial Registry: Volume 38420, Folio 92, Sheet B-633999.
You can contact us at hello@charliera.com or on +34 622 163 052.

Professional activity

Charlie’s Properties carries out real estate brokerage in Catalonia and is registered in the Register of Real Estate Agents of Catalonia under number AICAT 13981.
View API professional accreditation (PDF).

Certificate issued by AIC (Associació d’Agents Immobiliaris de Catalunya).

Professional insurance and guarantees

Through AIC, Charlie’s Properties SL holds collective professional liability and surety insurance with AXA Seguros Generales, S.A. de Seguros y Reaseguros.

Professional liability: limit of €600,000 per claim and insured party, per agent, establishment open to the public and coverage year.
Surety: limit of €60,000 per agent, establishment open to the public and coverage year.
Cover is subject to the conditions, limits and exclusions of the policies. The certificate provided covers the period 01/01/2026–31/12/2026 and its validity depends on maintaining membership of the association.

View professional insurance certificate (PDF)

Use of the website and content

This website provides information about our services and properties. Users must use it lawfully and respect the rights of third parties.
Texts, photographs, videos, trademarks and other content belong to Charlie’s Properties or are used with the corresponding rights. Their reproduction or use requires authorisation where the law so requires.

Property information and links

We aim to keep information up to date. The availability, prices and features of each property must be confirmed before any transaction is formalised. The information on this website does not replace contractual documentation or limit the rights of consumers and users.

Links to other websites are provided for further information. Their content and terms depend on their respective owners, without prejudice to any legal liability that may apply.

Applicable law

Spanish law applies. Jurisdiction will be determined in accordance with the applicable regulations, respecting in all cases the mandatory rights and venues of consumers and users.

Privacy Policy

Last updated: 27/10/2026.

1. Data controller

The data controller is Charlie’s Properties SL, identified in the legal notice above. For privacy matters and to exercise your rights: hello@charliera.com.

2. Data and sources

We process the data you provide when you contact us, request a valuation, search for a property, arrange a viewing or engage our services: identification and contact details, property preferences and information about the property or service requested.
During a transaction we may need identity, representation and solvency documents and other documents relevant to the service or to comply with legal obligations. We only request the data needed at each stage.
We may also receive enquiries from property portals or partners when you have contacted us through them. In those cases we will inform you of the source and the applicable processing.
Technical data and the use of cookies are explained in our Cookie Policy.

3. Purposes and legal bases

Enquiries, valuations, viewings and service requests: to respond to your request and take pre-contractual steps at your request.
Contracted services: to perform the contract and coordinate the transaction.
Legal obligations: to comply with tax, accounting, anti-money-laundering and other applicable requirements.
Marketing communications: to send information where there is consent or another applicable legal basis. You can unsubscribe at any time.
Analytics and non-essential technologies: only when the required consent has been obtained through the cookie system.

Browsing the website does not in itself constitute consent to advertising or to technologies that require it. Providing data for an enquiry does not automatically subscribe you to marketing communications.

4. Recipients and service providers

To provide our services we use providers for web hosting and forms, client management, automation, email and communications, document storage, and legal and accounting advice. These providers only access the data necessary for their functions, in accordance with the applicable agreements and obligations.

Where the transaction requires it, the necessary data may be shared with owners, buyers or tenants, other professionals involved and authorities, in order to handle your request, perform the service or comply with legal obligations. Publishing personal data in listings will require an appropriate legal basis.

5. International transfers

We use technology providers for web hosting, client management and process automation that may process data outside the European Economic Area, including in Israel and the United States. Depending on the recipient and the processing, transfers are based on European Commission adequacy decisions or on appropriate safeguards, such as the standard contractual clauses approved by the European Commission.

You can request information about the applicable safeguards and how to obtain a copy at hello@charliera.com.

6. Retention

We keep your data according to the purpose for which it is collected:

Enquiries and requests without a contract: while they are being handled and for up to 12 months from the last interaction, unless you ask us to continue the search or there is another justified reason to keep it.
Contracted services: for the duration of the contractual relationship. Once it ends, we will keep only the documentation needed to comply with legal obligations and to address possible liabilities for the applicable periods.
Accounting records and supporting documents: six years from the last accounting entry, without prejudice to longer periods required in specific cases.
Documentation subject to anti-money-laundering rules: ten years from the end of the business relationship or the execution of the transaction, as applicable. After five years, access will be limited to the internal control and legal defence functions provided for by law.
Marketing communications: until you withdraw your consent or unsubscribe. We will keep the minimum information needed to respect your objection.

When these periods end, we will delete or anonymise the data, unless it must be kept because of a legal obligation or a pending claim. While data is kept for obligations or liabilities, access will be restricted and the data will be blocked where appropriate.

7. Your rights

You may request access, rectification, erasure, objection, restriction and portability in the cases provided by law. You may also withdraw your consent without affecting the lawfulness of prior processing.
Write to hello@charliera.com stating your request. We will only ask for additional identification where necessary.
If you believe your data is not being processed correctly, you can file a complaint with the Spanish Data Protection Agency (AEPD).

8. Required data and automated decisions

Mandatory fields will be indicated on each form. If you do not provide the necessary data, we may be unable to handle your request or provide the service.

We do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

9. Security and other channels

We apply technical and organisational measures appropriate to the risk to protect your data.
Reports made through the Ethics & Reporting channel are subject to specific information and rules, available in that section. The use of cookies is governed by the Cookie Policy.
We will update this policy when our processing activities or applicable requirements change.

Política de privacidad